MeklitMe

FAQ

FAQ

1). Do you ship Internationally?

Yes, we do offer international shipping services.

Please check our local and international shipping policies here.

 

2) How can I pay for my order?

Meklit Me processes payments via CyberSource in partnership with Bank of Abyssina in Addis Ababa Ethiopia. 

 

3) Which currency will I be charged in?

You will be charged in $USD.

 

4) How long will it take to get my order?

For standard shipping, you should receive your order within 3-7 business days.

Delivery delays can occasionally occur.

 

5) From where are your products shipped?

All products are shipped from our warehouse based in Addis Ababa, Ethiopia.

 

6) How can I check the status of my order? 

You will receive a shipment confirmation email containing your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

7) Where do I find sizing information?

Product size varies between different styles. Please check our size charts here.

For custom orders please send a message to our customer service team here.

 

8) How do I return my order?

If you are not entirely satisfied with your purchase, we are here to help.

Please check our return and refund policy here.

 

9) What do I do if my order is damaged?

We are very sorry to hear that your order arrived in a sullied condition. Help us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.

You may contact co@meklit.me

However, if the products were damaged or lost during shipping, please contact the shipment carrier to file a claim.

 

10) What types of fabrics do you use for your clothing?

Currently, we blend various types of fabrics such as Polyester and Cotton, Satin and Silk, and Linen and Cotton.

 

11) How do I take care of XYZ fabric?

As most of our designs use blended fabrics, we advise you to read the sew-in care label.

For instance, If the label indicates a blend of 45% cotton and 55% Linen, follow our washing instructions for linen.

Here is a general care instruction for each type of fabric.

Polyester: The best way to wash polyester is to use cold water, warm water is also okay, but be sure to restrict your load to similar colors. Polyester is sensitive to heat. Air dry polyester or tumble dry at medium temperature. Polyester doesn’t generally wrinkle. Iron as needed at low-temperature setting. 

Satin Silk: As Satin Silk is delicate it requires special care. It should be washed with cold or lukewarm water and mild soap. While it is possible to wash it with a machine, hand-washing remains a safer option. Do not twist or wring the material as it can damage the fabric. Air-drying is the safest option for satin fabric. As it is extremely sensitive to heat, it is important to take extra caution by placing a barrier between the iron and the fabric.

Cotton: when washing cotton, stick to cold water to avoid shrinkage and discoloration. Always air-dry: dry clothes flat and out of the sun if possible. Cotton is a fairly tough fabric and can be ironed at higher temperatures without the risk of shininess or burning.  T-shirts don’t need ironing if you gently stretch them after washing.

Linen: Linen becomes softer and more absorbent after each wash. To avoid fading, wash linen at low temperature in lukewarm or cold and preferably soft water. Air drying is the best choice when it comes to linen fabrics. If you choose to machine dry, use a low or no heat setting.

Ironing while the fabric is still damp is recommended, use a medium-hot or steam setting. White linen is better ironed on both sides, whilst dark linen should be pressed only on the reverse side.

 

12) Can I add to, change, or cancel an order once it has been placed? 

No, once an order has been placed and items have been paid for, the order is final. We are not able to make any amendments. If you need to contact us regarding an order you have just placed,  please send an email to co@meklit.me straight away referencing your order number and we will get back to you asap.

 

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